COMPLAINTS

What to do if you have a complaint:

At Apostle, we are committed to providing investors with a world class service. Should you feel dissatisfied our service, please contact us so we can work towards a resolution. Our policy is to acknowledge any complaint within 5 business days. We will communicate our decision to you within 30 days. 

Email: apostleclientservice@apostlefm.com.au

Phone: +61 02 8278 9554

Address: Level 25, 259 George St
Sydney 2000, NSW

How to lodge a complaint:

Step 1. Contact our Complaints Resolution Officer 

Step 2. Leave us your full contact details

Step 3. Provide details regarding the nature of your complaint

We will:

Provide you with a written receipt of the complaint immediately, or as soon as practicable.

Provide you with a final written response setting out Apostle’s proposed remedy as soon as possible, but in any event within 30 days of receiving the complaint. 

Still unsatisfied?

If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Phone Number:

+61 (2) 8278 9554

Email address:

Complaints Resolution Officer

apostleclientservice@apostlefm.com.au

 

Location:

LEVEL 25, 259 GEORGE ST
SYDNEY 2000, NSW, AUSTRALIA