COMPLAINTS

What to do if you have a complaint:

At Apostle, we are committed to providing investors with a world class service. Should you feel dissatisfied our service, please contact us so we can work towards a resolution. Our policy is to acknowledge any complaint within 5 business days. We will communicate our decision to you within 30 days.

Email: apostleclientservice@apostlefm.com.au

Phone: +61 02 8278 9554

Address: Level 14, 50 Pitt St
Sydney 2000, NSW

How to lodge a complaint:

Step 1. Contact our Complaints Resolution Officer

Step 2. Leave us your full contact details

Step 3. Provide details regarding the nature of your complaint

We will:

Provide you with a written receipt of the complaint immediately, or as soon as practicable.

Provide you with a final written response setting out Apostle’s proposed remedy as soon as possible, but in any event within 30 days of receiving the complaint.

Still unsatisfied?

If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Phone Number:

+61 (2) 8278 9554

Email address:

Complaints Resolution Officer

apostleclientservice@apostlefm.com.au

Location:

LEVEL 14, 50 Pitt St
SYDNEY 2000, NSW, AUSTRALIA

Apostle Funds Management Ltd ABN 16 129 922 612, Level 14, 50 Pitt Street, Sydney NSW 2000, operates this website and is authorised to provide financial services to wholesale clients only. The information, products and services described in this website is not available for use by any person who is a retail client within the meaning of section 761G of the Corporations Act 2001 (Cth). The information comprises general information about products and services provided by Apostle Funds Management and does not take into account your personal objectives, financial situation or needs. Where the information constitutes a statement about past performance of any financial product or investment return generated by Apostle Funds Management, that statement is in no way to be interpreted as indicative of future performance. The information does not constitute advice or a recommendation to invest in Apostle Funds Management’s products or services. The information is not an offer to enter into a legally binding contract and does not form part of the terms and conditions for any such products or services. Before acting on the information, you should consider the appropriateness of the information and the nature of the relevant financial product having regard to your objectives, financial situation and needs. In particular, you should seek independent financial advice and read the relevant product disclosure statement (PDS) or other offer document prior to making an investment decision (including a decision about whether to acquire or continue to hold) about a financial product. By clicking "Continue" below, you confirm that:- You are a wholesale client for the purposes of section 761G of the Corporations Act 2001 (Cth); and - You accept that you will read and abide by the Terms of Use of this website.

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