What to do if you have a complaint:
At Apostle, we are committed to providing investors with a world class service. Should you feel dissatisfied our service, please contact us so we can work towards a resolution. Our policy is to acknowledge any complaint within 5 business days. We will communicate our decision to you within 30 days.
Phone: +61 02 8278 9554
Address: Level 25, 259 George St
Sydney 2000, NSW
How to lodge a complaint:
Step 1. Contact our Complaints Resolution Officer
Step 2. Leave us your full contact details
Step 3. Provide details regarding the nature of your complaint
Provide you with a written receipt of the complaint immediately, or as soon as practicable.
Provide you with a final written response setting out Apostle’s proposed remedy as soon as possible, but in any event within 30 days of receiving the complaint.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
+61 (2) 8278 9554
Complaints Resolution Officer
LEVEL 25, 259 GEORGE ST
SYDNEY 2000, NSW, AUSTRALIA